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Support FAQ

The emailed verification link I received doesn’t work

If clicking or copying & pasting the link into your browser doesn’t work, it’s possible that the link has expired.  If the email is more than 2 days old, please contact us and we’ll send you a fresh email.

I found a typo or a broken link

Thanks for helping us keep the website correct and up to date.  Please email us the details of the problem, including the url of the relevant page.  But first, please check that you are not referring to one of your personal notes or toolbox items! 

I cannot access modules RiTE even though I have completed module B

Firstly, go to My Progress and check that you can see ticks against all of the items in module B.  If this is the case, then please try re-visiting the Module B resources.  The system will then check your progress again and assign access to the remaining modules.  This can sometimes happen if you visit the Resources before finishing Module B. 

I didn’t receive my verification email

Please check your junk mail.   The email is sent from [email protected].  If you can’t find the email, then please contact us and we will be able to send you another email.

I have another question

Please email us.


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